Privacy Statement


This privacy policy explains how and for what purposes we use the information collected about you via this Web Site (referred to as "Site") and the Smart Phone applications (referred to as"App"). Please read this privacy policy carefully. By using the Site and Apps any services we offer via the Site or Apps, you are agreeing to be bound by this policy in respect of the information collected about you via this Site or Apps.

Why are we updating our Privacy Statement

In order to meet the high standards required by the European Union's General Data Protection Regulation (GDPR) we have updated our privacy statement. We at all possible we have also attempted to simplify language and remove jargon, to make our privacy statement easier to read and understand.

What is GDPR

The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data.

Personal Information We Collect

  1. We will collect the following personal information required to register and book a transaction through the service.
    1. Phone Number
    2. Vehicle Details
    3. Your email address in certain circumstances
    4. Billing information such as your credit card number and expiry date -please note payment details are not stored on our servers - they are stored in a PCI compliant manner with our Payment Services Provider
  2. Please note that it not compulsory to store the above details with us and doing so is entirely up to the customer.

Personal Information We Do not Collect

  1. We will not request data that is not relevant to your transaction through the Site or Apps such as:
    1. Date of Birth
    2. Home Address
  2. As we believe that this is not relevant to your transactions through our Site and Apps.

Use of this information

  1. We will use this information in order to administer your parking transaction
  2. Make the information available to integrated enforcement systems to ensure that you won't receive a parking ticket if you have a valid transaction for the time and date of the contravention occurrence
  3. We do not send any information onto 3 rd Parties for Marketing purposes
  4. If you opt in, we can send you service update messages such as
    1. Location closures
    2. Location updates

Payment Processing

  1. In order to complete your transaction, the Site or Apps will be required to take your Credit or debit card details and your CVV/CVV2
    1. This data is processed by our Payment Services Provider in a PCI Compliant manner
    2. No credit card data is stored on our servers
  2. For some Accounts such as Auto Pay we have the facility to charge a customer's account automatically
    1. Please note that you need to sign up for this type of Account prior to use
  3. In some circumstances our Payment Services Provider will request more details prior to completion of payment via 3D Secure in a PCI compliant manner


  • Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime)
  • Cookies

    1. When you visit the Site, we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information and how the Site is used. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
    2. Personal Identifiable information are not stored in cookies.
    3. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service.
    4. We use cookies for the following purposes:
      1. Analyse how customers use the Site
      2. To make general improvements to our Site
      3. To enhance the customers journey
      4. Track areas that customers may or may not use on the Site
      5. You can block or erase cookies from your computer if you want to (your browser&##39;s help screen or manual should tell you how to do this)
    5. Cookies we use and the purpose
      1. AWSALB - Elastic Load Balancing creates this cookie, that is used to map the session to the instance
      2. ccp#_session - Allows a user to be recognised within the website
      3. csrf#_cookie#_name - Cookie used to prevent cross-site scripting attacks
      4. #_utma - Used by Google Analytics
      5. #_utmz -Used by Google Analytics
      6. #_ga - Used by Google Analytics
      7. #_gid - Used by Google Analytics
      8. #_gat#_gtag - Used by Google Analytics

    Other sites

    1. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions
    2. In addition, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third-party site and contact its owner or operator if you have any concerns or questions

    Further Queries

  • If at any time you would like to contact us with your views about our privacy practices, please contact us via the Service Provider at your Parking Location through their Customer Services Department.